Like most websites, at mypnoe.com (hereinafter referred to as “PNOE” or “Website”) we use cookies and similar technologies to facilitate and personalize your experience on our Website, measure the effectiveness of advertisements and obtain insights into user behavior so we can improve our communications and products.

Cookies are small text files stored on the hard drive of your computer or any other electronic device you use to visit the Website. Cookies are unique to each web browser (web browsers including, e.g. Google Chrome, Mozilla Firefox, Internet Explorer etc) and contain information, relating to the websites you visit and the devices you use. Our policy also applies to any technology that stores or accesses information on the user’s device, including, for example, HTML5 local storage, Local Shared Objects and fingerprinting.

Further information about us and our data protection policy can be found here (Data Protection Policy). Please don’t hesitate to contact us for any information regarding our cookies policy at privacy@mypnoe.com.

Α. Necessary cookies

These cookies relate to the storage of (or access to) information either for the sole purpose of carrying out the transmission of a communication over an electronic communications network or in order for us to provide a service explicitly requested by you. In general, necessary cookies are absolutely essential for the website to function properly, since they ensure basic functionalities and security features.

These cookies are exempt from the requirement of consent, which means that you cannot reject their use, since it would not be possible for us to provide our services.

NameSourceDurationPurpose
cookielawinfo-checkbox-necessarymypnoe.com11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not a user has consented to the use of cookies. It does not store any personal data.
cookielawinfo-checkbox-non-necessarymypnoe.com
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not a user has consented to the use of cookies. It does not store any personal data.

B. Performance cookies

These cookies collect information about the way you use the Website, e.g. the pages you visit the most, the website from which your visit originated and other related information. These cookies collect aggregate, anonymous, statistical data which cannot be used to identify visitors individually. They are used for the sole purpose of analysing traffic and improving the Website performance.

NameSourceDurationPurpose
_gaGoogle2 yearsThis cookie collects information on how visitors use the website and their storage duration is defined by Google’s usage policy. Google Analytics’ cookies collect certain information, including a pseudonymized IP address, the number of visitors to the Website, where they came from, and the pages they visited within the Website. We use the information to compile reports that help us improve our Website. For more information please see Google privacy policy
_gidGoogle1 dayThis cookie collects information on how visitors use the website and their storage duration is defined by Google’s usage policy. Google Analytics’ cookies collect certain information, including a pseudonymized IP address, the number of visitors to the Website, where they came from, and the pages they visited within the Website. We use the information to compile reports that help us improve our Website. For more information please see Google privacy policy
_gatGoogle1 minuteThis cookie is used to throttle request rate.
_gcl_auGoogle3 monthsThis cookie is used by Google Analytics to understand user interaction with the website.
_hsscHubSpot1 dayThis cookie identifies if the cookie data needs to be updated in the visitor’s browser.
__hssrcHubSpotSessionThis cookie is used to recognise the visitor’s browser upon reentry on the Website.
__hstcHubSpot12 monthsThis cookie sets a unique ID for the session. This allows the Website to obtain data on visitor behaviour for statistical purposes.
hubspotukHubSpot12 monthsThis cookie sets a unique ID for the session, which allows the Website to obtain data on visitor behaviour for statistical purposes.
_hjidHotjar12 monthsThis cookie is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the Website will be attributed to the same user ID.
_hjTLDTestHotjarSessionThis cookie registers statistical data on users’ behaviour on the Website. Used for internal analytics by the Website.
_hjFirstSeenHotjar1 dayThis cookie is used to determine if the visitor has visited the Website before, or if it is a new visitor on the Website.
_hjAbsoluteSessionInProgressHotjar1 dayThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjIncludedInPageviewSampleHotjar1 dayThis cookie determines if the user’s navigation should be registered in a certain statistical placeholder.

Information about Google Analytics

The Website uses Google Analytics for statistical audience measuring, e.g. to estimate the number of unique visitors, to detect the most preeminent search engine keywords that lead to our Website webpage or to track down website navigation issues. Google Analytics, which relies on the use of cookies, is the most popular service for the collection and analysis of data regarding the behaviour of visitors in websites. 

Cookies are used to process certain information such as your IP address, the time at which you accessed the Website, the type of browser you are using, the location from which you accessed it, as well as the frequency of your visits. At each visit to the Website, this data is transmitted to Google’s servers. In case you also use other Google’s services, it is possible that your data will be processed in combination with other relevant information with the aim of profiling for advertising purposes. We have no control over Google’s policies and practices as far the processing of your data on its behalf is concerned. Further information on Google’s use of cookies and data processing in the context of Google Analytics can be found here.

Important note: In July 2020 the Court of Justice of the European Union (CJEU) invalidated the EU-US Privacy Shield Framework, the mechanism through which companies could transfer personal information or data to the United States in compliance with the General Data Protection Regulation (GDPR). Until this decision from the CJEU, data transfers within Google Analytics were based on this Framework. After the decision, data transfers are based on Standard Contractual Clauses provided by Google (article 46 GDPR) and, auxiliary, on your explicit consent, according to the terms set by article 49.1a GDPR, in the absence of an adequacy decision. Data subjects should be aware that their data may be used for profiling by Google and be transferred to the US and a competent public or security authority may be granted access to them. 

The Website utilises the “Anonymise IP” function, which is offered by Google as part of the Analytics service. With this specific function, access to your IP address is anonymised by Google while you are accessing our Website. This function is regarded by data protection authorities in the EU as a best practice in the context of appropriate organization and technical measures  taken to protect and secure your personal data.

Finally, you have the option to entirely block the collection of your data by Google Analytics, by installing a plug-in on your preferred browser: 

https://tools.google.com/dlpage/gaoptout

C. Functionality cookies

These cookies are not essential, but they do serve to improve your experience of using the Website, by providing a series of useful functions, such as remembering your preferences (e.g. language, username), chatting, show videos or sharing content in social media.

NameSourceDurationPurpose
messagesUtk mypnoe.com1 yearThis cookie stores a unique ID string for each chat-box session. This allows the Website-support to see previous issues and reconnect with the previous supporter.
tenPercentPopupmypnoe.com 31 daysThis cookie is set to remember whether a user has clicked on our popup message.
midInstagram2 yearsThis cookie is set by Instagram to distinguish users and to show relevant content, for better user experience and security.

D. Advertisement cookies

These cookies are used to track your behavior across websites and deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited our Website and this information is shared with other organisations such as advertisers. 

NameSourceDurationPurpose
_fbpFacebook 3 monthsThis cookie is used by Facebook to deliver advertisements when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
frFacebook3 monthsThe cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
trFacebookSessionThis cookie is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_auGoogle3 monthsThis cookie is used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
ATNatdmt.com2 yearsThis cookie is used to target ads based on behavioural profiling and geographical location.
IDEdoubleclick.net1 yearThis cookie is used by Google DoubleClick to register and report the Website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
test_cookiedoubleclick.net 1 dayThis cookie is used to check if the user’s browser supports cookies.
mcquantserve.com 13 monthsThis cookie collects data on the user’s visits to the Website, such as what pages have been loaded. The registered data is used for targeted ads.
OGPCGoogle1 monthThis cookie is set by Google for advertising purposes.
OTZGoogle1 monthThis cookie is set by Google for advertising purposes.

E. Log Files

Due to the architecture of the World Wide Web, when you visit our Website, our server immediately records your IP address in special log files. Your IP address is considered “personal data”, even if we are not able to identify you based solely on that information. In addition, our log files also help us to record the type of browser and operating system you are using, as well as other information concerning your visit, such as the URL address from which you reached our page, the date and time of your visit.

This data is stored exclusively for the amount of time necessary to protect the security of our network, information and services from accidental events or illegal or malicious acts that compromise the availability, integrity and confidentiality of stored or transmitted personal data (e.g. avoiding “Denial of Service” (DoS) attacks).

F. How to control cookies in your browser

You are able to adjust the installation of cookies at any time through the settings of the browser you use.

To manage and deactivate cookies, follow the instructions for each browser:

Internet Explorer
Mozilla Firefox
Google Chrome
Safari
Opera

For any information about our cookies policy, please do not hesitate to contact us.

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